{"id":657,"date":"2022-12-05T13:45:01","date_gmt":"2022-12-05T16:45:01","guid":{"rendered":"https:\/\/cidadecult.com.br\/novo\/plataforma-vai-facilitar-o-acesso-da-populacao-a-servicos-do-governo\/"},"modified":"2022-12-05T13:45:01","modified_gmt":"2022-12-05T16:45:01","slug":"plataforma-vai-facilitar-o-acesso-da-populacao-a-servicos-do-governo","status":"publish","type":"post","link":"https:\/\/cidadecult.com.br\/?p=657","title":{"rendered":"Plataforma vai facilitar o acesso da popula\u00e7\u00e3o a servi\u00e7os do governo"},"content":{"rendered":"<header style=\"box-sizing: border-box; margin: 0px auto 3em; padding: 0px; border-width: 0px 0px 2px; border-image: initial; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif; max-width: 980px; color: #000000; border-color: initial initial #999999 initial; border-style: initial initial solid initial;\">\n<h1 style=\"box-sizing: border-box; margin: 0px 0px 0.2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 3em; line-height: 1.1; vertical-align: baseline; font-family: Regular, sans-serif; color: #111111;\">Novo canal do GDF para registrar ouvidorias ou pedidos de acesso \u00e0 informa\u00e7\u00e3o, o Participa DF ser\u00e1 lan\u00e7ado na pr\u00f3xima quarta-feira (7)<\/h1>\n<p class=\"by\" style=\"box-sizing: border-box; margin: 0px 0px 0.8em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 1.1em; line-height: 1.4; vertical-align: baseline; color: #999999;\">Ag\u00eancia Bras\u00edlia* | Edi\u00e7\u00e3o: Saulo Moreno<\/p>\n<div class=\"row\" style=\"box-sizing: border-box; margin: 2em 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">\n<div class=\"col\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; float: left; width: 637px;\">\n<ul class=\"cats\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; list-style: none;\">\n<li style=\"box-sizing: border-box; margin: 0px 0px 0.2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; display: inline-block;\"><a style=\"box-sizing: border-box; margin: 0px; padding: 0.4em 0.6em; border: 1px solid #006bb5; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 0.8em; line-height: inherit; vertical-align: baseline; transition: all 0.1s ease-in-out 0s; display: block; color: #006bb5; text-transform: uppercase;\" href=\"https:\/\/agenciabrasilia.df.gov.br\/categoria\/controladoria-geral\">CONTROLADORIA-GERAL<\/a><\/li>\n<p>\u00a0<\/p>\n<li style=\"box-sizing: border-box; margin: 0px 0px 0.2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; display: inline-block;\"><a style=\"box-sizing: border-box; margin: 0px; padding: 0.4em 0.6em; border: 1px solid #006bb5; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 0.8em; line-height: inherit; vertical-align: baseline; transition: all 0.1s ease-in-out 0s; display: block; color: #006bb5; text-transform: uppercase;\" href=\"https:\/\/agenciabrasilia.df.gov.br\/categoria\/ouvidoria\">OUVIDORIA<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"col -social social-share\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 0.9em; line-height: inherit; vertical-align: baseline; display: inline-block; text-align: right; float: right; width: 343px;\"><a class=\"-facebook\" style=\"box-sizing: border-box; margin: 0px 0.4em 0px 0px; padding: 0.5em 0.4em 0.4em; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; transition: all 0.1s ease-in-out 0s; display: inline-block; border-radius: 4px; color: #3b5998;\" href=\"http:\/\/www.facebook.com\/sharer.php?u=https:\/\/agenciabrasilia.df.gov.br\/2022\/12\/05\/plataforma-vai-facilitar-o-acesso-da-populacao-a-servicos-do-governo\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0Facebook<\/a><a class=\"-whatsapp\" style=\"box-sizing: border-box; margin: 0px 0.4em 0px 0px; padding: 0.5em 0.4em 0.4em; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; transition: all 0.1s ease-in-out 0s; display: inline-block; border-radius: 4px; color: #43d854;\" href=\"https:\/\/api.whatsapp.com\/send?text=https:\/\/agenciabrasilia.df.gov.br\/2022\/12\/05\/plataforma-vai-facilitar-o-acesso-da-populacao-a-servicos-do-governo\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0Encaminhar<\/a><\/div>\n<\/div>\n<\/header>\n<article class=\"post\" style=\"box-sizing: border-box; margin: 0px auto; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif; width: 660px; color: #000000;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">A Controladoria-Geral do Distrito Federal (CGDF) lan\u00e7a, na pr\u00f3xima quarta-feira (7), \u00e0s 10h, no Sal\u00e3o Branco do Pal\u00e1cio do Buriti, uma nova plataforma para participa\u00e7\u00e3o da popula\u00e7\u00e3o do DF. A partir de agora, o\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0(<a style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; transition: all 0.1s ease-in-out 0s; color: #006bb5;\" href=\"http:\/\/www.participa.df.gov.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.participa.df.gov.br<\/a>) vai abrigar os sistemas OUV-DF, de demandas de ouvidoria do Governo do Distrito Federal (GDF), e o e-SIC, de pedidos de acesso \u00e0 informa\u00e7\u00e3o (LAI), em um s\u00f3 lugar. Al\u00e9m disso, a ferramenta traz uma nova facilidade para o cidad\u00e3o: a rob\u00f4 Iza, que ajudar\u00e1 na hora de fazer o registro de ouvidoria.<\/p>\n<blockquote class=\"olho esquerda\" style=\"box-sizing: border-box; margin: 1em 30px 0px -198px; padding: 20px 0px; border-top: 0px; border-right: 0px; border-bottom: 0px; border-left: none; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 1.6rem; line-height: 1.4; vertical-align: baseline; quotes: none; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; z-index: 9; position: relative; float: left; color: #006bb5; width: 396px; text-align: right;\"><p><span class=\"olho__texto h2 clearfix\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 33.28px; vertical-align: baseline; display: block; color: #1dbab4;\">\u201cO nome\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0foi pensado para ser um chamado para que a popula\u00e7\u00e3o participe ativamente do Governo do Distrito Federal. N\u00f3s trabalhamos nesse projeto por dois anos para facilitar o acesso do cidad\u00e3o, dar a ele o melhor em tecnologia e inclus\u00e3o e incentiv\u00e1-lo a participar mais do GDF, seja solicitando servi\u00e7os e informa\u00e7\u00f5es, seja cobrando provid\u00eancias ou elogiando aquilo que o governo tem feito de melhor\u201d<\/span><span class=\"olho__assinatura block\" style=\"box-sizing: border-box; margin: 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 1rem; line-height: 1; vertical-align: baseline; color: #a7a9ac;\">Daniel Lima, controlador-geral do DF<\/span><\/p><\/blockquote>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">O\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0segue a tend\u00eancia de unifica\u00e7\u00e3o de ferramentas do governo federal, ao mesmo tempo em que traz para o cidad\u00e3o um atendimento de Intelig\u00eancia Artificial, que agiliza todo o processo de registro. Todas essas inova\u00e7\u00f5es foram realizadas sem custos extras para o GDF. A Controladoria-Geral do Distrito Federal utilizou os recursos dispon\u00edveis e a expertise dos servidores lotados na pr\u00f3pria Controladoria para realizar o projeto.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">Segundo o controlador-geral do DF, Daniel Lima, a ferramenta foi constru\u00edda para facilitar o acesso da popula\u00e7\u00e3o, trazendo o que tem de mais moderno com a unifica\u00e7\u00e3o de logins desses dois sistemas que, at\u00e9 ent\u00e3o, eram separados. \u201cO nome\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0foi pensado para ser um chamado para que a popula\u00e7\u00e3o participe ativamente do Governo do Distrito Federal. N\u00f3s trabalhamos nesse projeto por dois anos para facilitar o acesso do cidad\u00e3o, dar a ele o melhor em tecnologia e inclus\u00e3o e incentiv\u00e1-lo a participar mais do GDF, seja solicitando servi\u00e7os e informa\u00e7\u00f5es, seja cobrando provid\u00eancias ou elogiando aquilo que o governo tem feito de melhor\u201d, ressalta o controlador-geral.<\/p>\n<figure id=\"attachment_454432\" class=\"wp-caption alignnone\" style=\"box-sizing: border-box; margin: 0px 0px 1.6em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; width: 750px; max-width: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-454432 size-full\" style=\"box-sizing: border-box; height: auto; max-width: 100%; margin: 0px 0px 0.3em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; width: 627px;\" src=\"http:\/\/agenciabrasilia.df.gov.br\/wp-conteudo\/uploads\/2022\/12\/Banner_site_1-1.png\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" srcset=\"https:\/\/agenciabrasilia.df.gov.br\/wp-conteudo\/uploads\/2022\/12\/Banner_site_1-1.png 750w, https:\/\/agenciabrasilia.df.gov.br\/wp-conteudo\/uploads\/2022\/12\/Banner_site_1-1-300x168.png 300w\" alt=\"\" width=\"750\" height=\"420\" \/><figcaption id=\"caption-attachment-454432\" class=\"wp-caption-text\" style=\"box-sizing: border-box; margin: 5px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 0.9em; line-height: 1.2; vertical-align: baseline; color: #666666;\">Imagem: Divulga\u00e7\u00e3o\/CGDF<\/figcaption><\/figure>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">A partir do dia 7 de dezembro, ao entrar nos antigos endere\u00e7os ouv.df.org.br ou e-sic.df.gov.br, o usu\u00e1rio ser\u00e1 orientado a acessar o\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0(<a style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; transition: all 0.1s ease-in-out 0s; color: #006bb5;\" href=\"http:\/\/www.participa.df.gov.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.participa.df.gov.br<\/a>). N\u00e3o haver\u00e1 mudan\u00e7as nos atendimentos presenciais para demandas de ouvidoria ou de pedidos de acesso \u00e0 informa\u00e7\u00e3o, nem nos atendimentos pela Central 162, que continuam a ocorrer de segunda a sexta-feira, das 7h \u00e0s 21h, e nos fins de semana e feriados, das 8h \u00e0s 18h.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">A migra\u00e7\u00e3o de dados vai ocorrer a partir das 22h, do dia 6 de dezembro, quando os dois sistemas v\u00e3o ficar suspensos.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">O que muda<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">At\u00e9 ent\u00e3o, para abrir uma demanda de ouvidoria ou para fazer um pedido de acesso \u00e0 informa\u00e7\u00e3o (regido pela Lei de Acesso \u00e0 Informa\u00e7\u00e3o \u2013 LAI), o interessado precisava entrar em dois sites diferentes e realizar dois cadastros distintos. Agora, acessando o\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>, o cidad\u00e3o vai visualizar os dois sistemas \u2013 OUV-DF e e-SIC \u2013 em uma \u00fanica p\u00e1gina e optar por um deles.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">Para acessar, basta apenas uma senha e um login. \u201cEssa \u00e9 uma unifica\u00e7\u00e3o de ferramentas de controle social que garantem a participa\u00e7\u00e3o do cidad\u00e3o ativamente no governo. O GDF tem total interesse nessa participa\u00e7\u00e3o. \u00c9 o cidad\u00e3o que sabe quais s\u00e3o suas necessidades e que est\u00e1, no dia a dia, convivendo com aquilo que \u00e9 bom ou ruim. Ou mesmo s\u00f3 ele sabe que informa\u00e7\u00f5es necessita, al\u00e9m das j\u00e1 dispon\u00edveis. Facilitar essa participa\u00e7\u00e3o \u00e9 investir na melhoria do Distrito Federal\u201d, destaca o controlador-geral do DF, Daniel Lima.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">Para isso, a partir de 7 de dezembro, os cadastros de quem utilizava o OUV-DF ser\u00e3o atualizados e o usu\u00e1rio ter\u00e1 de definir uma nova senha. J\u00e1 quem usava o e-SIC ter\u00e1 de cadastrar um novo login, utilizando o CPF, e uma nova senha. A partir de agora, esse login com CPF e a nova senha v\u00e3o valer tanto para o OUV-DF quanto para o e-SIC. O cadastro tamb\u00e9m ser\u00e1 atualizado para atender \u00e0 Lei Geral de Prote\u00e7\u00e3o de Dados (LGPD), promovendo a prote\u00e7\u00e3o das informa\u00e7\u00f5es pessoais dos cidad\u00e3os.<\/p>\n<div class=\"relacionadas text-uppercase  esquerda\" style=\"box-sizing: border-box; margin: 0px 30px 20px -70px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; float: left; width: 330px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; position: relative;\">\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0.2em 0.3em 0.1em; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 13px; line-height: 2; vertical-align: baseline; font-family: 'Titillium Web', sans-serif; color: #1dbab4; background-color: #006bb5 !important; display: inline-block !important;\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif;\">Leia tamb\u00e9m<\/span><\/p>\n<div class=\"relacionadas__post-leia-tambem bold clearfix\" style=\"box-sizing: border-box; margin: 0px; padding: 8px; border-width: 1px 0px; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; display: table; width: 330px; border-color: #c1c2c4 initial #c1c2c4 initial; border-style: solid initial solid initial;\">\n<div class=\"relacionadas__thumb\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" style=\"box-sizing: border-box; margin: 11px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; max-width: 100%; width: auto; height: auto; float: left;\" src=\"https:\/\/agenciabrasilia.df.gov.br\/wp-conteudo\/uploads\/2022\/09\/23.Regimento-CCC-agbsb-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div class=\"clearfix relacionadas__texto\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; display: table-cell;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline; font-family: 'Titillium Web', sans-serif; display: inline; color: #387abc;\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif;\">Comiss\u00e3o de Coordena\u00e7\u00e3o de Correi\u00e7\u00e3o do DF aprova regimento interno<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"relacionadas__post-leia-tambem bold clearfix\" style=\"box-sizing: border-box; margin: 0px; padding: 8px; border-width: 0px 0px 1px; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; display: table; width: 330px; border-color: initial initial #c1c2c4 initial; border-style: initial initial solid initial;\">\n<div class=\"relacionadas__thumb\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" style=\"box-sizing: border-box; margin: 11px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; max-width: 100%; width: auto; height: auto; float: left;\" src=\"https:\/\/agenciabrasilia.df.gov.br\/wp-conteudo\/uploads\/2022\/09\/image0-150x150.jpeg\" alt=\"| Foto: Renato Raphael\/Sedes\" width=\"150\" height=\"150\" \/><\/div>\n<div class=\"clearfix relacionadas__texto\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: middle; display: table-cell;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline; font-family: 'Titillium Web', sans-serif; display: inline; color: #387abc;\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif;\">A\u00e7\u00f5es socioassistenciais ter\u00e3o acompanhamento online<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">Iza, rob\u00f4 de intelig\u00eancia artificial lan\u00e7ada pela CGDF em maio de 2021, estava sendo treinada durante esse tempo junto aos ouvidores para facilitar o atendimento na hora em que o cidad\u00e3o faz o registro de uma demanda de ouvidoria. A partir de agora, ela vai agir no sistema OUV-DF classificando automaticamente a demanda como reclama\u00e7\u00e3o, den\u00fancia, sugest\u00e3o, solicita\u00e7\u00e3o, informa\u00e7\u00e3o ou elogio, e ainda vai sugerir o assunto, interpretando o que o usu\u00e1rio escreveu no relato.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">J\u00e1 no e-SIC, a inova\u00e7\u00e3o \u00e9 que, agora, o pedido pode ser enviado para mais de um \u00f3rg\u00e3o ao mesmo tempo. Al\u00e9m disso, o pedido de recurso tamb\u00e9m foi automatizado. Dessa forma, se o \u00f3rg\u00e3o de interesse n\u00e3o responde \u00e0 demanda dentro do prazo previsto em lei, o recurso entra automaticamente sem que o cidad\u00e3o necessite fazer esse acionamento.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\">O\u00a0<em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">Participa DF<\/em>\u00a0traz ainda um novo formato, mais harm\u00f4nico e amig\u00e1vel, para o OUV-DF e para o e-SIC. Com isso, a navegabilidade fica mais simples, a linguagem \u00e9 acess\u00edvel a todos e o atendimento \u00e9 interativo e autoinstrutivo.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 1.1em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: 2; vertical-align: baseline;\"><em style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline;\">*Com informa\u00e7\u00f5es da CGDF<\/em><\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<header style=\"box-sizing: border-box; margin: 0px auto 3em; padding: 0px; border-width: 0px 0px 2px; border-image: initial; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; vertical-align: baseline; font-family: Regular, sans-serif; max-width: 980px; color: #000000; border-color: initial initial #999999 initial; border-style: initial initial solid initial;\">\n<h1 style=\"box-sizing: border-box; margin: 0px 0px 0.2em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 3em; line-height: 1.1; vertical-align: baseline; font-family: Regular, sans-serif; color: #111111;\">Novo canal do GDF para registrar ouvidorias ou pedidos de acesso \u00e0 informa\u00e7\u00e3o, o Participa DF ser\u00e1 lan\u00e7ado na pr\u00f3xima quarta-feira (7)<\/h1>\n<p class=\"by\" style=\"box-sizing: border-box; margin: 0px 0px 0.8em; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 1.1em; line-height: 1.4; vertical-align: baseline; color: #999999;\">Ag\u00eancia Bras\u00edlia* | Edi\u00e7\u00e3o: Saulo Moreno<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-657","post","type-post","status-publish","format-standard","hentry","category-destaque"],"_links":{"self":[{"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=\/wp\/v2\/posts\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=657"}],"version-history":[{"count":0,"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=\/wp\/v2\/posts\/657\/revisions"}],"wp:attachment":[{"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cidadecult.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}